Shipping policy

Keyless Living – Shipping Policy

Last updated: [Insert Date]

At Keyless Living, we strive to ensure your order is delivered safely, securely, and in a timely manner. Please read the following information regarding our shipping process.

1. Order Processing

  • Orders are typically processed within 1–2 business days after payment is confirmed.
  • You will receive a confirmation email once your order has been dispatched, including tracking details where available.

2. Shipping Methods & Carriers

  • We use reputable courier and freight services depending on product size, weight, and destination.
  • Standard and express options may be available at checkout (depending on your location and product type).

3. Delivery Times

  • Metro areas (WA, NSW, VIC, QLD, SA): usually 3–7 business days.
  • Regional & remote areas: please allow 7–14 business days.
  • Delivery times are estimates only and may vary due to courier delays, public holidays, or unforeseen events.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on product weight, size, and destination.
  • For oversized or heavy items, delivery costs may be confirmed after purchase. You will be contacted with a quote before dispatch.

5. Delivery Requirements

  • A signature may be required upon delivery. If you are not available, the courier may leave a calling card or deliver to a local collection point.
  • Please ensure your delivery address is accurate and accessible. Keyless Living is not responsible for delays or extra costs due to incorrect address details.

6. Risk of Loss & Damage

  • All orders are packed carefully to minimise the risk of damage in transit.
  • Risk passes to the customer once the order has been delivered to the nominated address.
  • If your product arrives damaged, please notify us within 48 hours with photos so we can arrange a replacement or resolution.

7. International Shipping

  • At this stage, Keyless Living primarily ships within Australia. For international orders, please contact us directly to discuss options.

8. Delays & Exceptions

  • Keyless Living is not liable for shipping delays caused by couriers, natural disasters, strikes, or customs processes.
  • In rare cases of lost parcels, we will work with the courier to investigate and resolve the issue.