FAQs

🔐 Smart Lock FAQ | Keyless Living Australia

Welcome to the Keyless Living Smart Lock FAQ page - your go-to resource for answers about smart lock security, installation, compatibility, and more. Whether you're a homeowner, landlord, or business owner, we've compiled the most common questions to help you feel confident about switching to keyless entry systems.

📌 General Questions

What is a smart lock?

A smart lock is an electronic door lock that allows you to lock and unlock your door without using a traditional key. You can control it using a fingerprint, PIN code, mobile app, key card, or remote access.

Are smart locks safe?

Yes - modern smart locks are extremely secure. Our locks use AES-128 encryption, anti-peep PIN entry, and tamper alarms. They are built to meet the demands of Australian homes and are more secure than traditional locks.

Why should I choose a smart lock over a regular lock?

Smart locks offer:

  • Keyless convenience
  • Remote access (great for guests or deliveries)
  • Activity logs to monitor access
  • Custom PINs for family, friends, or staff
  • Modern design to match your home

🛠️ Installation & Compatibility

Can I install a smart lock myself?

Yes! Most of our smart locks are DIY-friendly and come with clear instructions and video tutorials. Installation typically takes 15-30 minutes and only requires a screwdriver.

What tools do I need for installation?

Basic tools such as:

  • Phillips head screwdriver
  • Tape measure
  • Drill (only if modifications are needed)

Do I need Wi-Fi for the lock to work?

  • No. Basic functions like fingerprint and PIN access do not require Wi-Fi. However, remote access and app control features do require a Wi-Fi connection or gateway hub (depending on model).
  • Will your smart locks fit my door?
  • Our locks are designed to suit standard Australian doors with a thickness of 35–55mm and a backset of 60–70mm. If you're unsure, contact us – we’ll help you check.
  • What if I have a security screen door?
  • You can install our smart locks on your main wooden or metal door. If you also use a screen door, it won’t affect lock performance as long as there's clearance between doors.

🔋 Power & Access

  1. What happens if the battery dies?
  2. Our smart locks alert you in advance when the battery is low. If it does go flat, you can still:
  • Use the emergency backup key
  • Use a 9V battery on the external terminal for instant temporary power
  1. How long do the batteries last?
  2. Battery life is around 10–12 months depending on usage. We recommend checking and replacing them annually.
  3. Can I still use a regular key?
  4. Yes! All of our smart locks include a hidden mechanical key override for peace of mind.

📱 Features & App

  1. Can I control the lock from my phone?
  2. Yes – with our mobile app, you can:
  • Lock/unlock remotely
  • Set up users and PINs
  • View access logs
  • Get instant notifications
  1. How many fingerprints or PIN codes can I add?
  2. Most models allow 50+ fingerprints and 100+ PIN codes – perfect for families, Airbnb hosts, or small offices.
  3. Can I use my smart lock with Alexa or Google Home?
  4. Select models support voice assistant integration. Please check the product details or ask us for compatible models.

🚚 Shipping, Warranty & Support

  1. Do you ship Australia-wide?
  2. Yes! We offer fast, free shipping across Australia, including major cities and regional areas.
  3. What warranty comes with your smart locks?
  4. All Keyless Living smart locks come with a 24-month Australian warranty and local customer support. We also follow all requirements under Australian Consumer Law.
  5. Do you offer installation services?
  6. Yes – we offer professional installation in most major Australian cities. Just choose the installation option at checkout or contact us to book a time.
  7. 🙋 Still Have Questions?
  8. We’re here to help. Contact our Perth-based team any time.
  9. 📧 support@keylessliving.com.au