Refund policy

Keyless Living – Warranty Terms and Conditions

Thank you for choosing Keyless Living. We are committed to providing high-quality smart lock solutions. Please read the following warranty terms and conditions carefully.

1. Warranty Coverage

Keyless Living warrants that its smart lock products are free from defects in materials under normal residential use for a period of 24 months from the date of purchase.

2. Warranty Exclusions

This warranty does not cover:

  • Damage resulting from misuse, abuse, or neglect.
  • Unauthorized modifications or repairs.
  • Improper installation not in accordance with provided instructions.
  • Normal wear and tear, including cosmetic damage.
  • Use of non-recommended accessories or components.
  • Batteries 

3. Making a Warranty Claim

To make a warranty claim:

  1. Contact Us: Reach out to our Customer Support team via email at [support@keylessliving.com.au].
  2. Provide Proof of Purchase: Include a copy of your receipt or order confirmation.
  3. Describe the Issue: Provide a detailed description of the problem, including any relevant photos or videos.
  4. Return the Product: If instructed, return the product to us for inspection. Shipping instructions will be provided.

4. Remedies

If a defect covered by this warranty is confirmed, Keyless Living will, at its discretion:

  • Repair the product.
  • Replace the product with the same or an equivalent model.
  • Provide a refund of the purchase price.

Repaired or replaced products are covered for the remainder of the original warranty period or 90 days from the date of repair or replacement, whichever is longer.

If a false claim has been made and the issue is not with the product or is not covered by these terms and conditions, Keyless Living will, at its discretion will charge a $150 fee to ship the product back to the customer.

5. Shipping Costs

Keyless Living will not cover shipping costs associated with returning the defective product and delivering the repaired or replacement product.

6. Limitation of Liability

To the maximum extent permitted by law, Keyless Living's liability under this warranty is limited to the remedies outlined above. We are not liable for any indirect, incidental, or consequential damages arising from the use of our products.

7. Governing Law

This warranty is governed by the laws of Western Australia and applicable federal laws of Australia.

Note: For any questions or further assistance, please contact our Customer Support team.